An update on Toho Restaurant in BF :)

Hey guys, remember my blog about the restaurant in BF named Toho? Well after quite some time, the owner read my blog in multiply and replied last April 22. (Sorry naman, ngayon ko lang na update ang blog ko). Anyway, let me post a part of his message here:


"Dear Madam:

We are very sorry to hear about your blog entry regarding the incident that happened in our restaurant last Feb 8, 2009. Had we known about this earlier we could have taken the necessary actions as soon as possible. We sincerely apologize for this very unpleasant experience and we understand how the whole incident was handled very poorly by our staff and manager.

We hope you could give us a chance to serve you again.

Sincerely yours,
Alvin Wong
(owner)"



I appreciated the fact that he made his own multiply site to send me a personal message. Yun nga lang I got to reply only now. Let me post here naman my reply to the owner:



"I appreciate your reply to my blog and its nice to receive a message from the owner himself.

I believe that it has come to your attention that this wasn't the first incident. As you knew, there were lots of comments from my friends who experienced the same thing (you may want to check this link: http://www.facebook.com/profile.php?id=679822123&ref=profile#/note.php?note_id=63780157968). I anticipate that this would be the last incident. Me and my family really felt bad about the poor handling of the situation. I hope that you could give proper training to your staff and also ensure the cleanliness of your kitchen.

Even though I haven't posted blogs for the past months, expect that I'll be keeping myself updated about the developments in your restaurant.

Thank you very much."



The reason I'm posting his message and my reply is to update friends who commented on my post and let you guys know that at least my blogs didn't go to waste because it has reached the owner himself. Grabe talaga, the power of technology. :)

So that's it, he apologized and accepted their mistake. I believe naman that there's always a second chance. So if you decide to eat at their restaurant again, go ahead. I know they'll do better this time. Update me ha! :) Thanks... :)

THIS IS VERY IMPORTANT FOR U TO READ. U MIGHT HAVE EATEN IN THIS RESTAURANT OR HAVE THE PLAN TO EAT HERE!!!

Every Sunday is a family day and my whole family goes out together to dine or just to have quality time with each other. We don’t do any household chores since this is the day of the Lord.

Last Sunday, Feb. 8, 2009, we decided to eat dinner outside. Each one contributed of where to eat and we decided to dine in a Chinese restaurant. Since it’s a little bit late for dinner, we planned to eat in a place near us. We settled at BF - TOHO RESTAURANT ANTIGUA.

We all went there around 7:00pm and we were surprised that the place was jam-packed. We waited for the servers to seat us and in a few minutes, we were seated at the center table. We can hardly move since there is not enough space to move around. Since its full pack, they made use of our table to put the orders of the table at our back. (a big no-no!) We felt uneasy about this, but we just didn’t mind it.

It took about 30 minutes before they served us. Our patience was being tested because we were all hungry most especially the children with us (my niece and nephews).

After a long while, the food came. We ordered 2 bowls of Yang Chow fried rice, beef with broccoli, tausi fish fillet, canton prito, fried chicken and fried spareribs. Sounds delicious right?

We enjoyed eating the food, but in the middle of our enjoyment, my niece saw a small black thing in the middle of the fried rice. She examined it and lo and behold, it was a small COCKROACH! Included in the meal? She showed it to me and we called the server and told her about the “tiny little thing”.

To my surprise, she just grabbed the fried rice and hurriedly brought it to the kitchen without apologizing to us, the customers. Another server went to us and asked if we want to replace it to a new bowl of fried rice.

We just looked at each other because we were shocked at how they treat us. Replace with another order? Can’t they do something to please us? Terrible! Very terrible service!

After eating, we asked for the bill. The bill showed that they subtracted one bowl of fried rice and the rest was still charged to us. We complained about it because I believe that aside from subtracting the amount of fried rice, they should reduce the bill to half, or they could give us a take-out or free drinks; something like that. We talked to the server if they could adjust our bill because as customers we were damaged.

To my surprise again, the server told us to talk to the manager and you know what, we were the ones who approached the manager and not the other way around. What hell of a restaurant are we in?!

After talking to the manager while standing, they subtracted P190 on the original bill. I can’t believe it, it’s ridiculous! Can they not do anything more than that? We didn’t even hear apologies from them – from the servers and even the manager. I

can’t say anything more. I’m just so pissed off because as a future restaurateur (yes naman!), LOYAL customers shouldn’t be treated that way. We felt that we were taken for granted when in fact they should care for us because we’re paying them for their food and service and aside from that, we will be promoting them to our friends as well.

I AM BLOGGING THIS TO LET EVERYONE KNOW OUR EXPERIENCE AT TOHO RESTAURANT ANTIGUA IN BF HOMES, PARAñAQUE.

I just don’t want it to happen to anybody else. See what word-of-mouth can do? Next time, if you want to eat at TOHO RESTAURANT, maybe you would want to consider some place else!

Thanks for reading guys! I'm open to your comments. :)